HOW WE DO IT

AGSS approach to security is different and sets us apart from other security companies. We first stabilize and improve, and then challenge and innovate. In today’s fast-moving world, we cannot stand still so we utalise the best technology to support our customers and security teams to provide a leaner, smarter and more connected organization.

Our people drive our success and we want our people to achieve satisfactions and be rewarded for their efforts and a job well done. AGSS adds value to your business by securing, deploying, training and retrainingthe right people and supporting our contracts with regional offices and a wealth of local and national management expertise. This has resulted in AGSS having one of the most loyal, well trained and thoroughly professional workforces in the industry.

Our local managers are given the time to understand, manage and support your contract and to ensure our people on the ground are happy and motivated. We have the experience, entrepreneurial spirit and capability to move faster and stay closer to your business and deliver through passionate people.

A Welcome Presence

AGSS does more than simply meet you at the door. Manning office premises or offering concierge services, our security professionals are versatile and obliging, they are selected to meet a variety of specific objectives. With a mix of static officers and security patrols they will handle enquiries at reception, tackle safety and health issues at work, administer first aid and much more. Fully trained and part of your team, they are flexible and add value. As well as fulfilling a security role, they can support your switch board, managed your car parks, provide key handling role and carry out a range of other duties. Whether this is a brand new assignment or you invite AGSS to take existing arrangements, AGSS will design solutions and services that reflex well on your organization.

A Seamless Fit

In situations where your premises welcome large members of the public, AGSS can realign their security presence to be highly visible or quite unobtrusive. AGSS recruit people from a wide variety of backgrounds who bring customer-facing experience, tact and friendly smile (and all the skills you would expect should trouble or the unexpected occur). We have years of experience manning shopping malls and other visitor attractions that draw large crowds – indoors and outdoors. Far from standing out, we can integrate fully as members of your team, uniforms and all. You set the direction, we will fit the profile. We use our nationwide presence to ensure our pay and employment terms are among the best in the business.

Hands-On-for a Quick Response

Working under locally based direction, our security officers are closely supervised and supported. Out-of-hours, our national help centre gives them access to advice and back-up around the clock, 365 days a year. What’s more, our senior managers are all authorised to make decisions on behalf of AGSS without reference to our head office. Again, day or night, which means that in a crisis, we will be swift to follow through with the appropriate response. AGSS officers – as well as the company’s root and branch management teams – routinely meet and exceed the standards set by the security industry, measured annually, we consistently perform among the very top tier of security service providers.

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Standards Never Flag

AGSS’s management structure also ensures that your contract manager and your operations manager keep an open eye on your needs, and because we have offices in your area, you will have no problems with contract and access. Our manager-to-contract ratio is low by comparison to that of others in the security industry. It is designed to deliver consistent customer satisfaction, making sure we continuously assess your priorities, implement solutions that are right for you that we exceed your expectations.

With regular meetings to suit you and a flat management structure that connects your operations manager to the entire spectrum of AGSS care and services, you will profit from every innovation and share best practice, whether you are in a single or like us, you have a network nationwide.